Thank you for your purchase.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be couriered back to us within 5 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, [please email customer service at orders@spiritessentials.co.za . After that, place the item securely in its original packaging and include your proof of purchase / the return form provided, and send your return to the following address:
Spirit Essentials
Attention: Khanya Nhlapo
Ref: #
5655 Mosu street
Windmill Park estate,
Boksburg
1459
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to courier your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least 5 days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be [returned] or [exchanged]:
- All impepho
- All incense sticks
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+27 81 882 0569
